Privacy Policy

Last updated December 05, 2023

This privacy notice for Kitchens Now Inc. (doing business as Express Reface) ("we,""us," or "our"), describes how and why we might collect, store, use, and/or share("process") your information when you use our services ("Services"), such as whenyou:

Visit our website at http://www.expressreface.com, or any website of ours that links to this privacy notice

Engage with us in other related ways, including any sales, marketing, orevents

Questions or concerns? Reading this privacy notice will help you understand yourprivacy rights and choices. If you do not agree with our policies and practices, pleasedo not use our Services. If you still have any questions or concerns, please contact us at jenny@kitchensnow.com.

SUMMARY OF KEY POINTS

This summary provides key points from our privacy notice, but you can find out more details about any of these topics by clicking the link following each key point or by using our table of contents below to find the section you are looking for.

What personal information do we process? When you visit, use, or navigate ourServices, we may process personal information depending on how you interact with us and the Services, the choices you make, and the products and features you use. Learn more about personal information you disclose to us.

Do we process any sensitive personal information? We do not process sensitivepersonal information.

Do we receive any information from third parties? We do not receive anyinformation from third parties.

How do we process your information? We process your information to provide,improve, and administer our Services, communicate with you, for security and fraudprevention, and to comply with law. We may also process your information for otherpurposes with your consent. We process your information only when we have a validlegal reason to do so. Learn more about how we process your information.

In what situations and with which parties do we share personal information? We may share information in specific situations and with specific third parties. Learn more about when and with whom we share your personal information.

How do we keep your information safe? We have organizational and technicalprocesses and procedures in place to protect your personal information. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Learn moreabout how we keep your information safe.

What are your rights? Depending on where you are located geographically, theapplicable privacy law may mean you have certain rights regarding your personalinformation. Learn more about your privacy rights.

How do you exercise your rights? The easiest way to exercise your rights is byvisiting https://www.expressreface.com/contact/, or by contacting us. We will considerand act upon any request in accordance with applicable data protection laws.

Want to learn more about what we do with any information we collect? Review the privacy notice in full.

TABLE OF CONTENTS

1. WHAT INFORMATION DO WE COLLECT?
2. HOW DO WE PROCESS YOUR INFORMATION?
3. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?
4. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?
5. HOW LONG DO WE KEEP YOUR INFORMATION?
6. HOW DO WE KEEP YOUR INFORMATION SAFE?
7. DO WE COLLECT INFORMATION FROM MINORS?
8. WHAT ARE YOUR PRIVACY RIGHTS?
9. CONTROLS FOR DO-NOT-TRACK FEATURES
10. DO UNITED STATES RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?
11. DO WE MAKE UPDATES TO THIS NOTICE?
12. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?
13. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECTFROM YOU?

1.  WHAT INFORMATION DO WE COLLECT?

Personal information you disclose to us

In Short: We collect personal information that you provide to us.

We collect personal information that you voluntarily provide to us when you expressan interest in obtaining information about us or our products and Services, when youparticipate in activities on the Services, or otherwise when you contact us.

Personal Information Provided by You. The personal information that we collectdepends on the context of your interactions with us and the Services, the choices youmake, and the products and features you use. The personal information we collectmay include the following:

• names
• phone numbers
• email addresses
• contact preferences
• mailing addresses

Sensitive Information. We do not process sensitive information.

Payment Data. We may collect data necessary to process your payment if you make purchases, such as your payment instrument number, and the security codeassociated with your payment instrument. All payment data is stored by HubspotPayment. You may find their privacy notice link(s) here: https://legal.hubspot.com/privacy-policy.

All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.

Information automatically collected

In Short: Some information — such as your Internet Protocol (IP) address and/or browser and device characteristics — is collected automatically when you visit our Services.

We automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity (like your name orcontact information) but may include device and usage information, such as your IPaddress, browser and device characteristics, operating system, languagepreferences, referring URLs, device name, country, location, information about howand when you use our Services, and other technical information. This information isprimarily needed to maintain the security and operation of our Services, and for ourinternal analytics and reporting purposes.

Like many businesses, we also collect information through cookies and similar technologies.

The information we collect includes:

Log and Usage Data. Log and usage data is service-related, diagnostic,usage, and performance information our servers automatically collect whenyou access or use our Services and which we record in log files. Depending onhow you interact with us, this log data may include your IP address, deviceinformation, browser type, and settings and information about your activity inthe Services (such as the date/time stamps associated with your usage, pagesand files viewed, searches, and other actions you take such as which featuresyou use), device event information (such as system activity, error reports(sometimes called "crash dumps"), and hardware settings).

Device Data. We collect device data such as information about your computer,phone, tablet, or other device you use to access the Services. Depending onthe device used, this device data may include information such as your IPaddress (or proxy server), device and application identification numbers,location, browser type, hardware model, Internet service provider and/ormobile carrier, operating system, and system configuration information.

Location Data. We collect location data such as information about yourdevice's location, which can be either precise or imprecise. How muchinformation we collect depends on the type and settings of the device you useto access the Services. For example, we may use GPS and other technologiesto collect geolocation data that tells us your current location (based on your IPaddress). You can opt out of allowing us to collect this information either byrefusing access to the information or by disabling your Location setting on yourdevice. However, if you choose to opt out, you may not be able to use certainaspects of the Services.

2.  HOW DO WE PROCESS YOUR INFORMATION?

In Short: We process your information to provide, improve, and administer ourServices, communicate with you, for security and fraud prevention, and to complywith law. We may also process your information for other purposes with your consent.

We process your personal information for a variety of reasons, depending onhow you interact with our Services, including:

To deliver and facilitate delivery of services to the user. We may processyour information to provide you with the requested service.

To respond to user inquiries/offer support to users. We may process yourinformation to respond to your inquiries and solve any potential issues youmight have with the requested service.

To send administrative information to you. We may process yourinformation to send you details about our products and services, changes toour terms and policies, and other similar information.

To fulfill and manage your orders. We may process your information to fulfilland manage your orders, payments, returns, and exchanges made through theServices.

To send you marketing and promotional communications. We mayprocess the personal information you send to us for our marketing purposes, ifthis is in accordance with your marketing preferences. You can opt out of ourmarketing emails at any time. For more information, see "WHAT ARE YOURPRIVACY RIGHTS?" below.

To evaluate and improve our Services, products, marketing, and yourexperience. We may process your information when we believe it isnecessary to identify usage trends, determine the effectiveness of ourpromotional campaigns, and to evaluate and improve our Services, products,marketing, and your experience.

To determine the effectiveness of our marketing and promotionalcampaigns. We may process your information to better understand how toprovide marketing and promotional campaigns that are most relevant to you.

3.  WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?

In Short: We may share information in specific situations described in this sectionand/or with the following third parties.

We may need to share your personal information in the following situations:

Business Transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing,or acquisition of all or a portion of our business to another company.

Affiliates. We may share your information with our affiliates, in which case wewill require those affiliates to honor this privacy notice. Affiliates include ourparent company and any subsidiaries, joint venture partners, or othercompanies that we control or that are under common control with us.

4.  DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?

In Short: We may use cookies and other tracking technologies to collect and storeyour information.

We may use cookies and similar tracking technologies (like web beacons and pixels)to access or store information. Specific information about how we use suchtechnologies and how you can refuse certain cookies is set out in our Cookie Notice.

5.  HOW LONG DO WE KEEP YOUR INFORMATION?

In Short: We keep your information for as long as necessary to fulfill the purposesoutlined in this privacy notice unless otherwise required by law.

We will only keep your personal information for as long as it is necessary for thepurposes set out in this privacy notice, unless a longer retention period is required orpermitted by law (such as tax, accounting, or other legal requirements).

When we have no ongoing legitimate business need to process your personalinformation, we will either delete or anonymize such information, or, if this is notpossible (for example, because your personal information has been stored in backuparchives), then we will securely store your personal information and isolate it fromany further processing until deletion is possible.

6.  HOW DO WE KEEP YOUR INFORMATION SAFE?

In Short: We aim to protect your personal information through a system oforganizational and technical security measures.

We have implemented appropriate and reasonable technical and organizationalsecurity measures designed to protect the security of any personal information weprocess. However, despite our safeguards and efforts to secure your information, noelectronic transmission over the Internet or information storage technology can beguaranteed to be 100% secure, so we cannot promise or guarantee that hackers,cybercriminals, or other unauthorized third parties will not be able to defeat oursecurity and improperly collect, access, steal, or modify your information. Althoughwe will do our best to protect your personal information, transmission of personalinformation to and from our Services is at your own risk. You should only access theServices within a secure environment.

7.  DO WE COLLECT INFORMATION FROM MINORS?

In Short: We do not knowingly collect data from or market to children under 18 yearsof age.

We do not knowingly solicit data from or market to children under 18 years of age. Byusing the Services, you represent that you are at least 18 or that you are the parentor guardian of such a minor and consent to such minor dependent’s use of theServices. If we learn that personal information from users less than 18 years of agehas been collected, we will deactivate the account and take reasonable measures topromptly delete such data from our records. If you become aware of any data wemay have collected from children under age 18, please contact us at privacy@kitchensnow.com.

8.  WHAT ARE YOUR PRIVACY RIGHTS?

In Short: You may review, change, or terminate your account at any time.

Withdrawing your consent: If we are relying on your consent to process your personal information, which may be express and/or implied consent depending on the applicable law, you have the right to withdraw your consent at any time. You can withdraw your consent at any time by contacting us by using the contact details provided in the section "HOW CAN YOU CONTACT US ABOUT THIS NOTICE?"below.

However, please note that this will not affect the lawfulness of the processing beforeits withdrawal nor, when applicable law allows, will it affect the processing of yourpersonal information conducted in reliance on lawful processing grounds other thanconsent.

Opting out of marketing and promotional communications: You can unsubscribefrom our marketing and promotional communications at any time by clicking on theunsubscribe link in the emails that we send, replying "STOP" or "UNSUBSCRIBE" tothe SMS messages that we send, or by contacting us using the details provided inthe section "HOW CAN YOU CONTACT US ABOUT THIS NOTICE?" below. You willthen be removed from the marketing lists. However, we may still communicate withyou — for example, to send you service-related messages that are necessary for theadministration and use of your account, to respond to service requests, or for othernon-marketing purposes.

Cookies and similar technologies: Most Web browsers are set to accept cookiesby default. If you prefer, you can usually choose to set your browser to removecookies and to reject cookies. If you choose to remove cookies or reject cookies, thiscould affect certain features or services of our Services.

If you have questions or comments about your privacy rights, you may email us at jenny@kitchensnow.com.

9.  CONTROLS FOR DO-NOT-TRACK FEATURES

Most web browsers and some mobile operating systems and mobile applicationsinclude a Do-Not-Track ("DNT") feature or setting you can activate to signal yourprivacy preference not to have data about your online browsing activities monitoredand collected. At this stage no uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respondto DNT browser signals or any other mechanism that automatically communicatesyour choice not to be tracked online. If a standard for online tracking is adopted thatwe must follow in the future, we will inform you about that practice in a revisedversion of this privacy notice.

10. DO UNITED STATES RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?

In Short: If you are a resident of California, you are granted specific rights regardingaccess to your personal information.

What categories of personal information do we collect?

We have collected the following categories of personal information in the past twelve (12) months:

We will use and retain the collected personal information as needed to provide the Services or for:

Category A - As long as the user has an account with us

Category B - As long as the user has an account with us

Category D - As long as the user has an account with us

Category F - 1 year

Category G - As long as the user has an account with us

Category K - 6 months

We may also collect other personal information outside of these categories throughinstances where you interact with us in person, online, or by phone or mail in thecontext of:

Receiving help through our customer support channels; Participation in customer surveys or contests; and Facilitation in the delivery of our Services and to respond to your inquiries.

How do we use and share your personal information?

Learn about how we use your personal information in the section, "HOW DO WEPROCESS YOUR INFORMATION?"

Will your information be shared with anyone else?

We may disclose your personal information with our service providers pursuant to awritten contract between us and each service provider. Learn more about how we disclose personal information to in the section, "WHEN AND WITH WHOM DO WESHARE YOUR PERSONAL INFORMATION?"

We may use your personal information for our own business purposes, such as forundertaking internal research for technological development and demonstration. This is not considered to be "selling" of your personal information.

We have not disclosed, sold, or shared any personal information to third parties for abusiness or commercial purpose in the preceding twelve (12) months. We will not sell or share personal information in the future belonging to website visitors, users, and other consumers.

California Residents

California Civil Code Section 1798.83, also known as the "Shine The Light" lawpermits our users who are California residents to request and obtain from us, once ayear and free of charge, information about categories of personal information (if any)we disclosed to third parties for direct marketing purposes and the names andaddresses of all third parties with which we shared personal information in theimmediately preceding calendar year. If you are a California resident and would liketo make such a request, please submit your request in writing to us using the contactinformation provided below.

If you are under 18 years of age, reside in California, and have a registered accountwith the Services, you have the right to request removal of unwanted data that youpublicly post on the Services. To request removal of such data, please contact ususing the contact information provided below and include the email addressassociated with your account and a statement that you reside in California. We willmake sure the data is not publicly displayed on the Services, but please be awarethat the data may not be completely or comprehensively removed from all oursystems (e.g., backups, etc.).

CCPA Privacy Notice

This section applies only to California residents. Under the California ConsumerPrivacy Act (CCPA), you have the rights listed below.

The California Code of Regulations defines a "residents" as:

• every individual who is in the State of California for other than a temporary ortransitory purpose and
• every individual who is domiciled in the State of California who is outside theState of California for a temporary or transitory purpose

All other individuals are defined as "non-residents."

If this definition of "resident" applies to you, we must adhere to certain rights andobligations regarding your personal information.

Your rights with respect to your personal data

Right to request deletion of the data — Request to delete

You can ask for the deletion of your personal information. If you ask us to delete yourpersonal information, we will respect your request and delete your personalinformation, subject to certain exceptions provided by law, such as (but not limited to)the exercise by another consumer of his or her right to free speech, our compliancerequirements resulting from a legal obligation, or any processing that may berequired to protect against illegal activities.

Right to be informed — Request to know

Depending on the circumstances, you have a right to know:

• whether we collect and use your personal information;
• the categories of personal information that we collect;
• the purposes for which the collected personal information is used;
• whether we sell or share personal information to third parties;
• the categories of personal information that we sold, shared, or disclosed for abusiness purpose;
• the categories of third parties to whom the personal information was sold,shared, or disclosed for a business purpose;
• the business or commercial purpose for collecting, selling, or sharing personalinformation; and
• the specific pieces of personal information we collected about you.

In accordance with applicable law, we are not obligated to provide or deleteconsumer information that is de-identified in response to a consumer request or to re-identify individual data to verify a consumer request.

Right to Non-Discrimination for the Exercise of a Consumer’s Privacy Rights We will not discriminate against you if you exercise your privacy rights.

Right to Limit Use and Disclosure of Sensitive Personal InformationWe do not process consumer's sensitive personal information.

Verification process

Upon receiving your request, we will need to verify your identity to determine you arethe same person about whom we have the information in our system. Theseverification efforts require us to ask you to provide information so that we can match itwith information you have previously provided us. For instance, depending on thetype of request you submit, we may ask you to provide certain information so that wecan match the information you provide with the information we already have on file,or we may contact you through a communication method (e.g., phone or email) thatyou have previously provided to us. We may also use other verification methods asthe circumstances dictate.

We will only use personal information provided in your request to verify your identityor authority to make the request. To the extent possible, we will avoid requesting

additional information from you for the purposes of verification. However, if we cannotverify your identity from the information already maintained by us, we may requestthat you provide additional information for the purposes of verifying your identity andfor security or fraud-prevention purposes. We will delete such additionally providedinformation as soon as we finish verifying you.

Other privacy rights

You may object to the processing of your personal information.

You may request correction of your personal data if it is incorrect or no longerrelevant, or ask to restrict the processing of the information.

You can designate an authorized agent to make a request under the CCPA onyour behalf. We may deny a request from an authorized agent that does notsubmit proof that they have been validly authorized to act on your behalf inaccordance with the CCPA.

You may request to opt out from future selling or sharing of your personalinformation to third parties. Upon receiving an opt-out request, we will act uponthe request as soon as feasibly possible, but no later than fifteen (15) daysfrom the date of the request submission.

To exercise these rights, you can contact us by visitinghttps://www.expressreface.com/contact/, by visitinghttps://www.expressreface.com/contact/, or by referring to the contact details at the bottom of this document. If you have a complaint about how we handle your data, we would like to hear from you.

Financial Incentives

"Financial incentive" means a program, benefit, or other offering, including paymentsto consumers as compensation, for the disclosure, deletion, sale, or sharing ofpersonal information.

The law permits financial incentives or a price or service difference if it is reasonablyrelated to the value of the consumer’s data. A business must be able to explain howthe financial incentive or price or service difference is reasonably related to the valueof the consumer’s data. The explanation must include:

a good-faith estimate of the value of the consumer’s data that forms the basis for offering the financial incentive or price or service difference; and

a description of the method the business used to calculate the value of the consumer’s data.

We may decide to offer a financial incentive (e.g., price or service difference) in exchange for the retention, sale, or sharing of a consumer’s personal information.

If we decide to offer a financial incentive, we will notify you of such financial incentiveand explain the price difference, as well as material terms of the financial incentive orprice of service difference, including the categories of personal information that areimplicated by the financial incentive or price or service difference.

If you choose to participate in the financial incentive you can withdraw from thefinancial incentive at any time by visiting https://www.expressreface.com/contact/, orby referring to the contact details at the bottom of this document.

11. DO WE MAKE UPDATES TO THIS NOTICE?

In Short: Yes, we will update this notice as necessary to stay compliant with relevantlaws.

We may update this privacy notice from time to time. The updated version will beindicated by an updated "Revised" date and the updated version will be effective assoon as it is accessible. If we make material changes to this privacy notice, we maynotify you either by prominently posting a notice of such changes or by directlysending you a notification. We encourage you to review this privacy notice frequentlyto be informed of how we are protecting your information.